May 16 2018

The Customer is Always Right?

National Operations, Opinions    10 Comments    , , , , , , , , , , , , , ,

This is a topic that’s been beaten to death everywhere else, but I’ve never gotten around to it here on the GSWAC (not a council) blog.*   And that is the word…

Customer.

Yes, the dreaded and hated word of volunteers and GS alumnae everywhere.  And as featured in the title of the ubiquitous Customer Engagement Initiative (CEI).  If you aren’t sure what CEI is all about, it’s basically a web-based technology developed by GSUSA.  The components we see as volunteers are the website framework, the online membership registration system known as MyGS, an Opportunity Catalog in which parents can search to see what troops are available and have openings in their area, and a troop management system called Volunteer Toolkit (as featured in many inane videos on this blog).  Almost every council in the United States including Overseas is on CEI at this point with the exception of the rogue councils Farthest North and Middle Tennessee.

When GSUSA and councils began to use the word customer a few years ago, volunteers everywhere got a strange look on their face and thought, “Huh?  Who are they referring to?”  Later on we realized, “Wait… WE’RE the customers?”  Continue reading

April 27 2018

Delegate Tips: Q&A

Delegate Duties    1 Comment    , , , ,

So say you’re a delegate, and you’re pretty frustrated because you feel like all you do at annual meetings is sit and listen to presentations given by the board and your council leadership.  You have complained many times about the lack of delegate input but to no avail.  Q&A sessions, if you even have one, are short and are cut off due to “running out of time.”  You might even have to submit your questions ahead of time.  How unfair is that?  What if you have a question about one of the presentations?

You can find a more thorough explanation and more in-depth articles about council governance on the Council Delegate Primer found on GirlScoutGovernance.com.
Continue reading

April 24 2018

National Center West Map, Patch, and Cartoon

Reminiscing    No Comments    , , , , , ,

A few months ago, fellow Troop 20 member Jenny and I reconnected and went through a lot of her scrapbook stuff from our time together.  I took some of it back home in order to document it.  She even saved permission slips!

First is a copy of the smaller National Center West map that each of us received when we got there.  Of course I lost mine, but Jenny to the rescue!  A few years ago, I was able to track down a copy of the larger and more detailed topo map on ebay and pieced it together in one graphic but I was hoping to find a copy of the smaller map too.   Continue reading