May 31 2018

The Yates Lodge at Camp WaBak

Traditional Stuff    3 Comments    , , ,

The Yates Lodge after a fresh load of mulch and newly planted irises

In one of my previous blog posts, I talked about visiting the Greenville (SC) Library in the hopes of finding out information about Charles H. Yates.  One of the lodges at Camp WaBak is named after him, and there’s a very interesting item in the lodge itself that has always piqued my curiosity.  When I arrived at the library, I found out that The Greenville News archives are not indexed, so my researching hopes went out the window.  The library staff did find Mr. Yates’ death certificate.  I didn’t ask for it nor did I really want it, but the woman who gave it to me seemed very excited to have found it, so I just smiled and said thank you even though it was a little morbid.  I ended up discovering articles about the purchase of WaBak instead, which was just as exciting to me if not moreso than what I had originally intended for my visit.  Continue reading

May 16 2018

The Customer is Always Right?

National Operations, Opinions    10 Comments    , , , , , , , , , , , , , ,

This is a topic that’s been beaten to death everywhere else, but I’ve never gotten around to it here on the GSWAC (not a council) blog.*   And that is the word…

Customer.

Yes, the dreaded and hated word of volunteers and GS alumnae everywhere.  And as featured in the title of the ubiquitous Customer Engagement Initiative (CEI).  If you aren’t sure what CEI is all about, it’s basically a web-based technology developed by GSUSA.  The components we see as volunteers are the website framework, the online membership registration system known as MyGS, an Opportunity Catalog in which parents can search to see what troops are available and have openings in their area, and a troop management system called Volunteer Toolkit (as featured in many inane videos on this blog).  Almost every council in the United States including Overseas is on CEI at this point with the exception of the rogue councils Farthest North and Middle Tennessee.

When GSUSA and councils began to use the word customer a few years ago, volunteers everywhere got a strange look on their face and thought, “Huh?  Who are they referring to?”  Later on we realized, “Wait… WE’RE the customers?”  Continue reading