Volunteer Systems 2.0 Tasks Me
Happy New Year!
On New Year’s Eve, I decided to knock some things off my To Do list with one being to register my daughter and I for an upcoming council event. Fast forward forty-five minutes later, and all I had to show for my efforts were frustration and an epic email to my council’s Customer Care department documenting yet another major bug in GSUSA’s IT platform, otherwise known as Volunteer Systems 2.0 (and formerly known as CEI). I’ve railed about it many times before and documented how much it’s cost so far in these posts:
- We’re Spending HOW Much on IT?
- Middle Tennessee Gets an Offer It Can’t Refuse
- I Wrote a Strongly Worded Letter
- Press Your Luck: IT Expenses and a Whammy
- Lawsuits and NCS Proposals Join Forces
- The Three Little Pigs and a Contract
I’ll reproduce the email to Customer Care here, and then afterward, I’ll update us on how much has been spent on this IT system over a period of NINE years (hint: $169 million). Sorry in advance for the blurry pictures. I originally pasted them in the email but copying them back into a saved file didn’t help the resolution. The grammar isn’t great either but I was in a hurry to get this done because I had an appointment I needed to get to, and this took up way too much time. Anywho: Continue reading